Privacy Policy

1. Introduction

NXTLVL AI Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice and chat agent services, visit our website, or interact with our AI agents on behalf of our clients.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out forms on our website
• Request a demo or consultation
• Contact us via email or phone
• Subscribe to our communications
• Sign up for our services

This may include your name, email address, phone number, company name, billing details, payment-related identifiers from our payment processor, website URL, business needs, service preferences, and other business information.

2.2 Information Collected Automatically

When you visit our website or interact with our AI agents, we may collect:

• IP address and browser information
• Device information
• Usage data and analytics
• Cookies and similar tracking technologies
• Call recordings and chat transcripts (with appropriate notice)

2.3 Client Data

As a service provider to businesses, we may process data on behalf of our clients, including end-user data from phone calls, chat conversations, and form submissions. We process this data in accordance with our agreements with clients and applicable data protection laws.

2.4 Messaging and Consent Data

When you provide a phone number or opt in to text or call communications, we may collect the number submitted, consent status, consent type, date and time, source page or form, message history, delivery metadata, opt-out requests, and HELP or STOP responses.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI agent services
• Process transactions and manage your account
• Communicate with you about our services
• Send informational, transactional, service, support, scheduling, onboarding, account, and, where permitted, promotional messages
• Respond to your inquiries and support requests
• Analyze usage patterns and improve user experience
• Comply with legal obligations
• Protect against fraud and unauthorized access

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in delivering our services, including hosting, analytics, CRM, payment processing, scheduling, email, SMS, voice, AI, security, support, and workflow providers
• Clients: Information related to interactions with our AI agents is shared with the respective client organization
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you direct us or authorize us to disclose information

We do not sell your personal information for money. We do not share your phone number or SMS opt-in consent with third parties for their own marketing. Text messaging originator opt-in data and consent will not be shared with third parties except aggregators, carriers, and providers needed to deliver text message services, or as required by law.

5. SMS, Calls, and Email Communications

If you submit a form, request a demo, start a chat, sign up, or otherwise provide your phone number, you may choose to authorize NXTLVL AI Solutions LLC to call or text you for informational, transactional, or promotional purposes. Messages may be sent using automated technology. Message and data rates may apply, and message frequency varies.

Consent to receive promotional messages is not a condition of purchase. You can opt out of SMS at any time by replying STOP. You can request help by replying HELP or by contacting us at [email protected]. After an opt-out, we may send a confirmation message and then stop sending SMS messages unless you re-subscribe.

We may still send non-promotional account, service, legal, or transactional emails where permitted. You can unsubscribe from marketing emails using the unsubscribe link when available or by contacting us.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data storage, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, respond to inquiries, manage accounts, maintain business records, improve and secure our services, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary based on the type of information, customer relationship, contractual obligations, legal requirements, and operational needs.

8. HIPAA Compliance

For clients in the healthcare industry, we maintain HIPAA compliance and will execute Business Associate Agreements (BAAs) as required. We implement safeguards to protect Protected Health Information (PHI) in accordance with HIPAA regulations.

9. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before responding. Depending on your state or country, you may also have the right to appeal a denied request or opt out of certain targeted advertising, sale, or profiling activities.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

Some browsers offer "Do Not Track" signals. Our website does not currently respond to those signals.

11. Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Our services may also connect with third-party platforms such as CRMs, calendars, messaging providers, payment processors, social platforms, AI infrastructure, and analytics tools. Their own terms and privacy policies may apply.

12. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

13. International Visitors

We are based in the United States. If you access our website or services from outside the United States, your information may be processed in the United States or in other locations where we or our service providers operate.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes indicates acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy, please contact us: